OVERALL SCORE: 3.1/5 WE DON’T RECOMMEND OUR READERS USE ULTIUS
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Ultius
Rating 3.1
Rating 3.7
Rating 4.9
Emma Miller
Review writer at NoCramming
Published on February 04, 2024

What Do Past Customers Think of Ultius

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Based on 450 comments on various review aggregators, Ultius is rated 3.1 stars, signifying an average level of customer satisfaction. However, multiple users cite orders canceled at the last moment and condemn the overall Ultius writing quality. All in all, Ultius ranks 19th among academic writing platforms, with a 3.1 out of 5.0 score.

After passing the surface level of comments calling the service excellent and stating that it epitomizes the gold standard for online writing services, we went deeper and found out that “something is rotten in the state of Denmark.” Rude customer support? Seen that. Delayed orders? Seen that, too. Overall poor quality of work? Been there, done that. But orders canceled by the writer at the last minute with no explanation are something new.

And it’s rather strange, considering the fact that Ultius is the service where customers can block and even report writers. We must acknowledge it’s quite an interesting addition to a writing platform. But that is far from being the only problem with Ultius. If you're looking for alternatives, you might want to check out the WritePapers review to see how they compare. They even offer WritePapers promo code for discounts. Don’t miss it!

Ultius… Did You Mean Utilis?

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The first thing we were interested in finding out after checking Ultius.com reviews was ‒ what does “Ultius” mean?

You see, the service provides the answer, claiming that the name comes from the Latin word “utilis,” which means “useful.” However, those responsible for picking up the name of the platform blundered a bit. The word “ultius” is actually one of the forms of the Latin verb “ultus,” which means “to take revenge on” or “to avenge.”

Does that mean that the service is going to avenge its customers by providing them with excellent writing? But excellent writing is doubtful here, as the service obviously misinterpreted its own name.

And there’s no sign of vengeance in the description of what the service is about. According to the information in the “About Us” section, since 2010, Ultius remains the global leader in custom writing (to be fair, we are not so sure about that) that is obsessed with customer satisfaction. The main goals of the service are to eliminate student loans, help students get the best writing assistance, and allow writers to monetize their talent.

So, let’s figure out where the obsession with customer satisfaction leads and how it can eliminate student loans.

Price
3.0
Quality
3.0
Features
3.5
Support
2.5
Ease of Use
3.5
Reputation
3.1
Ultius review

Analyzing Ultius: Beyond the Poor Command of Latin

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Obviously, a stark contrast between negative and positive Ultius reviews intrigued us enough to launch our own investigation. But hey, the service is more than ten years on the market, sure it says something.

Well, longevity is good, but, as you know, there are a lot of run-of-the-mill and bluntly bad services that have been around for decades. Thus, longevity can mean anything, but it doesn’t guarantee quality.

But let’s not talk about guarantees and check out what Ultius is promising us. Excellent writing help, which is achieved, presumably, by blocking writers that you don’t like, which kinda contradicts the promised excellence.

When you enter the Ultius website, everything seems legit. Moreover, you are welcomed with quite a generous offer, which we are going to discuss a bit later. Close the offer, and you will see the site that shows that the service was launched in 2010.

There’s a simple order form. And you can find almost all the information that you may need. The website is quite user-friendly, so using it is no head-scratcher. And that’s truly “utilis.” Unfortunately, pretty much everything else is truly “ultius”, if not “ultio” – Latin for “punishment.”

Using a service like this is a punishment for not writing your essays independently. We recommend checking out the EssayPro review to learn what this service offers. It may better suit your needs. 

Communicating With the Customer Support Team

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Honestly, our first attempt at reaching out to the customer support team of the Ultius paper writing service was pretty confusing.

You see, when you scroll down the main page, you can find the chat symbol. Click on it and…nothing will happen. Possibly a glitch.

If you need to truly get in touch with the customer support team, you need to click on the “Live Chat” option in the upper-right corner of the page. There, you need to leave your name and email to start the chat. As soon as you type down your first message, you get a notification that you’re going to be reached as soon as possible.

How soon was that? Not that soon. Throughout our investigations, we came across a customer support team that replied within ten minutes or within one hour, but never one that won’t reply at all.

Actually, days later, upon requesting a refund, we found out that we got an email from the support representative, which was the reply to our chat request. Well, we are glad we got a reply, but we requested communication via live chat, not email.

So, not only does the service exhibit a poor command of Latin, which, unless you are a medical student, is forgivable, but a lack of basic understanding of what the live chat is for.

Ultius Writers: Do They Excel in Their Craft?

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So, what can be said about Ultius writers that the service so vehemently presents as the ambassadors of excellent writing?

Well, we were expecting that we would be able to take a sneak peek at writers before ordering any papers, but that wasn’t the case, unfortunately.

You see, there is no writer’s section on the website. There’s only a “writer options” section, which shows what type of writer you can get and how it’s going to affect the pricing. You can block or report a writer so they won’t be assigned to you anymore. But it is the service that chooses the writer for your task.

So, we ordered a five-page essay on Joyce Carol Oates’ short story “Where Are You Going? Where Have You Been?”. We left instructions that the paper should analyze whether the short story was a time capsule or a timeless piece.

Less than an hour later, an Ultius writer was assigned. There’s an option to communicate directly with the writer, so we expected them to ask us for clarification, but they did not.

We even asked the writer if everything was clear, and they assured us it was. You will discover if our instructions were truly clear to them in later sections.

CustomWritings.com Writers

The Pricing System, Discounts, and Refund Policy at Ultius

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Considering everything written above, a tingly question appears: is Ultius trustworthy or not? Well, one of the ways to check such things out is to see how transparent the pricing and discount systems of the service are.

And in this case, we must admit that Ultius is a trustworthy company. But that doesn’t mean that the prices will please you. The minimum price is $17.50, while the maximum price is $32. Per page in both cases.

As for the discounts, there are multiple offers. We’ve already mentioned the offer when you enter the website: provide the service with your email address and get 20% off on your first order.

There are multiple discounts popping out here and there. For example, on the first day of our investigation, there was a hot offer of getting 10% off on your order. Such offers are available for 24 hours.

As for the refund policy, the quality not matching the instructions is a legit reason for a refund. To get reimbursed, you need to request it via live chat or email within fourteen days after receiving the order. A later request will be declined by the service.

CustomWritings.com Prices

Is It Possible to Revise Your Paper?

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The rules for requesting a revision are quite simple. You need to request a revision within a week after the order is completed.

We didn’t have to wait for a week to ask for the order to be revised. At first glance, the paper looked okay. But digging into the paper, we figured out that it was a wordy piece that kinda stated: “Where Are You Going? Where Have You Been?” is a time capsule as it carries the essence of the 1960s, when it was written and published, but is timeless because it is still impactful.” “After all this 2024 essay is also about this story” – no joking, that’s the quote from the essay.

Is Ultius legal? Yes, it is, but that doesn’t prevent writers from confusing the requested undergraduate essay with a high school one. So, we requested a revision with lengthy feedback on the writer's work attached.

The revised version seemed better at first, but it contained even more problems that we’re going to discuss in the next sections.

Eventually, we requested a refund — via email, as we’ve lost hope in live chat. And we were offered more revisions. Yet, we declined the offer.

EssayHub Ranks Among the Top 3 Best Writing Services

Does Ultius Deliver Papers on Time?

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Going through the negative Ultius essay reviews, mentioning the delayed orders is not that frequent. And we must admit that despite all the flaws of the service, our paper was delivered on time.

Now, our investigation aside, let’s talk about the deadlines in general. The minimum deadline is three hours, while the maximum one is 60 days.

Obviously, the deadline impacts the price. Remember the lowest per-page price, $17.50? That’s the price for a one-page high school essay with a deadline of twenty days.

Does that mean that putting a maximum deadline of sixty days will decrease the price to $10? Nope, it will cost you $16. And the price for the undergraduate essay with a maximum deadline is $18.

Does that seem too expensive, considering the two months of waiting? Well, if you need the paper urgently, in three hours, you will have to pay $54 per page.

Does Ultius Provide Unique Papers?

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Every second negative Ultius review mentioned that the essay they’ve received was either partially or completely plagiarized.

So, what the revised version was in terms of plagiarism? We ran it through several plagiarism detectors and were stunned by the results. On average, the detectors showed between 73% and 75% of plagiarized material.

To be fair, it’s rather difficult to say something new about “Where Are You Going? Where Have You Been?”. Since its publication in 1966, the short story has been analyzed to exhaustion. But that’s no excuse for blatant plagiarism.

The revised version defended the concept of the short story being timeless by pointing out the themes of female sexuality, social imbalance, and Christian symbolism that it contains. And it was hands-down re-written (or should we say copied and pasted?) from three other essays that delved into those three themes separately.

And all that ‒ for $107.50 that we were lucky to get back.

Pro et Contra of Using Ultius

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Is Ultius a good service? Based on our experience, not remotely.

The support, to put it lightly, is unresponsive unless you need a refund. But a refund won’t be given that easily, as the service will emphatically suggest opting for revisions.

The revisions won’t help as well, as they can turn the generic essay that you got initially into a paper that contains over 70% plagiarized content.

All that ‒ for a price higher than those offered by most writing platforms.

Still, Ultius sticks to deadlines and has an easy-to-navigate website.

Pros:
  • ✅ Ultius writers deliver orders on time
  • ✅ Ultius has an easy-to-navigate website, so you can easily find what’s what.
Cons:
  • ❌ The customer support service is ultimately unresponsive via live chat
  • ❌ The quality of papers provided by the service leaves much to be desired
  • ❌ Ultius essays may contain more than 70% of plagiarized materials
  • ❌ The quality doesn’t match the price, which is higher than average
  • ❌ Revisions of the paper can make it even worse than it was initially

Frequently Asked Questions

Is Ultius legit or not?

Is using Ultius illegal? The short answer is - no. No legal actions against you will follow using the service. However, it doesn’t mean that using the service is safe. Based on our investigation, using Ultius can be a waste of time and money and do more harm than good.

Is Ultius actually reliable?

The short answer is - no. While it’s a legit service that provides what it promises, the quality of the papers makes the service unreliable. We do not recommend Ultius to our readers. If you need a reliable essay writing service, it is better to consider other options.

Does Ultius work or not?

In the basic understanding of how a paper writing service should function, Ultius indeed works. Is Ultius safe to use? In legal terms, yes. However, the quality of work that the service provides makes using this service unsafe. It’s better to stay away from this platform.

Is Ultius good at what it does?

Wondering whether the service is any good? We don’t think so. It has an unresponsive customer support service and high prices. Besides, the execution of orders leaves much to be desired. The papers are either generic or contain considerable amounts of plagiarized content.

Is using Ultius cheating?

Is using Ultius cheating? In legal terms, no. Using online essay writing services can be considered cheating in ethical terms. However, based on our investigation, using Ultius is cheating yourself. You will be much safer either writing on your own or using a better essay writing platform.

Does Ultius scam its customers?

The company is not involved in any fraudulent activity and doesn’t share your personal or financial data with third parties. However, it doesn’t make the platform safe to use outside of legal terms. The poor quality of Ultius orders can turn using this service into a waste of time and money.

*Screenshots used for review and criticism purposes fall under the 'fair use' doctrine of the United States Copyright Law.

The latest customer reviews

Ultius
User ID: 132465
Rating 2.0
Idk if it’s a scam, but I ended up rewriting the essay myself. Revision didn’t make things better, I was running out of time to give them another chance
Name:
Henry R.
03/05/2024
Ultius
User ID: 449656
Rating 3.3
I’m out of $120, and my professor still found plagiarism in the paper I submitted. Stay away from Ultius.
Name:
Ava W.
02/25/2024
Ultius
User ID: 265797
Rating 3.5
I’m not an A student, so I didn’t expect a perfect paper. At least I got my order on time; it was an easy B. Ultius works for low-priority orders.
Name:
Ivy S.
02/10/2024

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