JustAnswer Service Overview
JustAnswer has an average rating of 2.8 stars out of 5 based on 20,000+ customer reviews on trusted review sites. Users emphasize long waiting times to get the requested help, hidden charges, and poor quality of help. JustAnswer takes 17th place among academic help services with an overall score of 2.8 out of 5.
JustAnswer was founded back in 2003. The service’s founder ‒ Andy Kurtzig, was expecting his first child at that time, and just like all new parents, he and his wife had plenty of questions 24/7 but no one to answer them.
That’s how the idea of JustAnswer was born. Andy founded a website that connects users to experts who have answers to their questions. The experts include doctors, lawyers, and many others.
Although it looks nothing like a conventional essay writing service, JustAnswer found its application among students as well. One of the many categories of experts employed on the website is tutors ‒ people who are supposed to answer students’ questions and provide helpful academic help when they need it.
But is it indeed legitimate and effective for students? Let’s figure this out!
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JustAnswer: Our Experts’ Verdict
JustAnswer wasn’t created specifically for students. It’s a site where users can find thousands of experts from different industries and ask them any questions in real time, 24/7. Initially, the service was meant to help members get quick online consultations with specialists like vets, doctors, lawyers, etc. Yet, after incorporating a separate category for tutors, JustAnswer fell into the zone of interest for students as well.
Students who use JustAnswer can get matched with tutors in their subjects and facilitate the type of communication they need ‒ for example, a talk, chat, etc. There is even a possibility to submit documents for review, for instance, when you need proofreading or editing help.
But does it actually work? Unfortunately, after studying the service and testing it ourselves, we cannot recommend JustAnswer to students. Unlike reputable essay writing services, this site can’t offer much to people in college.
The time needed to get a response from a matched specialist can be quite long. Besides, you can never be confident that the specialist is actually someone who can help you. Given all these cons, we also have to say that the cost of such help is fairly high.
Continue reading to learn more details!
Our Comprehensive Analysis of JustAnswer
What is JustAnswer? To help you answer this question, we started our analysis with the service’s site. At first glance, the design is nice and smooth. However, when you dig deeper, it turns out to be a bit confusing. The information for partners, employees, and customers is mixed together in a single top menu, which can make it somewhat hard to find the thing you need quickly.
Another important point is the service’s reputation. We found several customer testimonials on the homepage. There was no additional page dedicated to customer reviews, so that’s all we managed to find on the site. And unfortunately, there were zero reviews left by students.
As for the reviews and ratings of JustAnswer on the web, there are also not too many of them. Most trusted review sites feature 100 or so testimonials, which isn’t much. Luckily, there were a few sites that had more testimonials. It looks like many users remain dissatisfied with the service, complaining about long waiting times, poor qualifications of experts, and even unauthorized charges.
Our Experience With JustAnswer Customer Service
Our JustAnswer review wouldn't be complete without testing all the features, including customer support. Our first stop was the service’s help center. You can find a link to the help center in the Support section of the site footer. The help center is a collection of short answers to the most common questions about the service, its features, membership, billings, etc. All in all, we found it fairly helpful.
As for the Just Answers customer service, we were disappointed by how not-user-friendly it was. First of all, finding information about the support team took some time.
Typically, trusted services keep such information visible on the homepage and attach a small chat icon at the bottom to let users get the help they need quickly. However, JustAnswer doesn’t do that.
All information about customer support can be found only in the help center. From this page, we learned that the service offers 24/7 support via chat. Apart from that, there is no customer service phone number or email.
We tested the support chat both during the day and the nighttime. Generally, managers were friendly and tried to be helpful. However, it can take a while to get the answer. And it’s quite hard to get through to a live manager because most of your questions will be answered by AI.
Who Are the Expert Tutors at JustAnswer?
According to the website, JustAnswer employs 12K experts across 700 categories. At first glance, the selection of experts seems impressive, but we decided to do some fact-checking here.
If you go to the About Us section, you will find a lot of stats indicating the diversity and professionalism of the JustAnswer team. However, if you click on the Experts tab, you will only find brief profiles of 6 experts in different areas.
To our disappointment, there is no possibility of viewing all experts' profiles or even picking an expert that suits you best. This is a huge drawback for students seeking tutoring because when you want to get professional academic aid online, you want to know who you are going to work with.
Also, according to Justanswer.com reviews, many students remain dissatisfied with the quality of tutorship they receive. Apparently, not all people employed at this site as tutors are actual professionals.
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JustAnswer Prices & Discounts
If you are wondering, “How much does JustAnswer cost,” here’s what you need to know.
Unlike essay writing services, JustAnswer doesn’t charge you for a particular assignment they solve or paper they write. Instead, it is a membership-based service, which means that you have to pay a fixed price per month to use it.
For members, JustAnswer prices vary depending on the topic they need help with. For example, if you want to ask veterinarians or doctors, you will have to pay $55 per month, the cost of mechanics help is $45/mo, etc.
Tutors fall into the most expensive category. Students seeking help have to pay $125 per month plus a $25 join fee. The price seems quite unjustified because you have to pay the same fee no matter if you ask one question or a few. And your questions are limited to 5 per month.
Okay, what about a JustAnswer refund? This is the trickiest part. According to the site, you can cancel your subscription before the next billing period ‒ and you won’t be charged again. However, when it comes to refunds, the service’s explanation is shady:
“At JustAnswer, our first priority is to ensure you are satisfied with your experience. We almost always find a way to help every customer, but if not, please contact Customer Care.”
Can the Answers Be Revised If You’re Unhappy?
Students seeking online help with their homework want to know they are protected in situations when their needs aren't met. Traditional essay writing services offer you free and unlimited revisions that can be used to ensure that your expectations are met.
At JustAnswer, there is no "Revisions Policy" as such. However, after studying the help center, here's what we found: if you are not satisfied with the answer, you can request a new expert at no extra cost.
That is, if you don’t feel like the given answer matches your needs in full, you can give it a try with a different tutor and hope to get a satisfactory answer. But that’s not always the case.
In some JustAnswer reviews, members claim that repeat questions often take longer to receive the answer. Besides, even after you request a different tutor, there is no guarantee that their qualifications will match you just right because there is no quality assurance procedure for those answers. And we believe that this is a huge omission, especially from the students’ perspective.
How Quickly Can You Get Requested Help?
When it comes to academic matters, students often need to receive help ASAP. Thus, to answer the question, “Is JustAnswer good?” we have to analyze how quickly and efficiently this service provides the help offered.
First of all, we have to state there are no deadlines or specific timeframes for this service. According to the website, the answers (regardless of the topic) are given instantly, 24/7.
The site’s help center says differently: typically, answers are delivered within 30 minutes. However, during busy times, it can take up to 24 hours to get the help you request.
To test the speed, we left several requests for tutors’ help at Justanswers.com. We received initial responses in around 10 minutes, but these were mostly clarifying responses. The homework help we asked for was actually delivered the next day, and since it wasn’t up to our expectations, we had to wait an extra day to get a satisfactory response.
JustAnswer Plagiarism
We all know that plagiarism is strictly prohibited in schools and colleges. Thus, when you are looking for help with your assignments, you want to get unique solutions with no plagiarism.
Unfortunately, this is something you shouldn’t expect from JustAnswers. The service’s experts only answer questions or help you solve specific problems and don’t seem to bother about plagiarism issues.
One of the answers we received from this service was almost completely copied from the web. Thus, if you request help from this site, you always have to double-check the answer to ensure that it will pass the plagiarism check. Besides, many Just Answers reviews state that the service provided them with useless or invalid information.
Pros & Cons
After studying the website, analyzing Just Answer reviews from the web, and testing this service ourselves, we can say that this site is nothing like traditional essay writing services that students can count on. Although the service has a few perks, we believe that its drawbacks outweigh all the good points.
Here’s a quick overview of the key pros and cons that we found in JustAnswer:
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Frequently Asked Questions
Is JustAnswer a legit site?
If you are wondering, “Is Just Answer legit or not,” the answer is yes. It’s a fully legitimate site that has operated since 2003. The site employs many experts and lets you address questions to veterinarians, doctors, lawyer specialists, and tutors in real time. And the service actually delivers the answers.
Is JustAnswer reliable?
Although it’s legit and doesn’t scam people for money, this doesn’t mean that JustAnswer is worth relying on. Based on a variety of customer reviews and our own experience, we can’t confirm that this site is a reliable source of academic help.
Is Just Answer a scam?
No. JustAnswer isn’t a scam. It offers answers to your questions and delivers them. However, it does not provide any guarantees of quality, originality, or satisfaction. Yet, it has been caught on unauthorized and hidden charges. Many users claim that JustAnswer scams them for money, so it’s recommended to be careful with this site.
What is JustAnswer?
It’s an online platform that connects people seeking answers with experts from 700 categories who can give them these answers. The site employs lawyers, doctors, mechanics, tech specialists, and even tutors who can help you with your daily challenges in real time.
Is JustAnswer actually safe?
JustAnswer doesn’t provide much information on the safety and privacy features it uses to protect users. Nevertheless, according to the service’s privacy policy, it takes good care of your security and maintains your privacy. So, is JustAnswer safe? The answer is yes.
Is Justanswer .com trustworthy?
JustAnswer isn’t a service worth trusting if you are a student looking for academic aid. Many Just Answer.com reviews state that this service does not provide any guarantees and can be quite useless. So, if you need professional help, it’s better to opt for a trusted and reputable writing service.
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